We had a great time in Venice but we had a couple of comments about the apartment.  A map of the area in the apartment and information on local restaurants and, especially, supermarkets would have been helpful (the closest one seems to be the Co-op in Campo San Giacomo Dal orio).  As the last reviewer wrote, we were also expecting a DVD player especially since there was no English-language TV channels.  Also, if you want the guests to remove the trash from the apartment, you should provide the recycling bags that the city mandates. 

     Our most serious complaints, however, stem from arrangements we thought we made before we arrived.  We had e-mailed you abou the feather allergies that we have and had received assurances from you before we arrived that it would be addressed.  On our arrival, ALL of the beds had down feather comforters.  We immediately removed the blankets from the beds but, of course, our allergies started acting up.  To make matters worse, while we had reserved a three bedroom apartment, the trhird bedroom was locked and not available to us.  As a result,  I had to sleep on the (very uncomfrtable) sofa in the TV room becuse of my constant coughing.  We asked Claudio on our arrival why we were not given the third bedroom and he replied that, because we were only a family of four, we didn't need it.  We told him that if we had wanted a two bedroom apartment, it would have been much cheaper to reserve a two-bedroom apartment.  There was no mention on the website or on our confirmation that we would only be getting, or paying for, two bedrooms.  Claudio told us that he would speak to the manager and open up the third bedroom th following day but no one came over the four days that we were in Venice.  We don't understand how you can advertise a three bedrooom apartment and then lock the third bedroom. 

Stayed in April 2008.  A great location - real Venice, with lots happening on the canal to watch out the window.  Helpful local shops, and lovely quiet back streets and campos.  Can easily walk in all directions, and quick to many Vaporetti stops (S Stae, S Toma, S Silvestro).

Apartment itself very spacious.  Slightly dated, but has its own charm.  Now has DVD player.  Would prefer complete duvet covers to sheets.  Claudio very helpful all round.

The Phillips Family, Wells, England