1) FLAT RENTAL

The contract of lease is made in the name and on behalf of the owner of the building at the price posted on the website, based on the current market conditions. The reception and cleaning service will be done by an outside firm authorized by Bianco Holidays or directly by the landlord whose name will be indicated on the voucher in the section "reception/cleaning".

2) HOW AND WHERE TO BOOK

The Guest carries out the reservation directly through the online reservation service found on http://www.apartmentinitaly.com//, according to the conditions listed below.

3) PAYMENT - RENTAL VOUCHER

On receipt of confirmation, the guest must pay a deposit of 18% of the total cost by using one of the following methods: credit card, PayPal, postal order or bank transfer.  The receipt of such payment must be faxed to 0039 041 2448975 within 72 hours of the reservation date when using the latter two methods of payment.  Failure to receive such proof of payment within the stipulated time limit would result in the cancellation of the reservation.  Upon arrival, the balance of payment must be paid in cash directly to the owner or the agent who accompanies the guest to their accommodations.

4) TIME OF ARRIVAL AND DEPARTURE

Unless otherwise stated in the individual descriptions of the properties, the arrival/departure times are as follows:  arrival between 15:00 hrs and 20:00 hrs; departure between 09:00 hrs and 10:30 hrs.  Any changes to the date and time of arrival shall be communicated to the landlord or to the company that you have put in charge of the reception and cleaning services whose name is indicated in the reservation confirmation voucher and that will take care of your arrival. In the event of unforeseen delays on the day of arrival, the holidaymaker is required to call the owner or the company that you have put in charge of the reception and cleaning service and that will welcome you at your arrival. The reception services, such as cleaning, are included in the total amount stated on the voucher at the time of the booking and are valid until 20.00. After that time and up to 24.00 an additional cost of 20.00 euros will be added to the accommodation costs by the landlord or the person responsible for the hospitality service.

5) ARRIVAL PROCEDURE

Upon arrival at the apartment, the guest must make his way to the agreed meeting point with a valid passport or identity card, landlord or to the company that you have put in charge of the reception and cleaning services whose name is indicated in the reservation confirmation voucher, for occupancy registration purposes according to the law.

6) DEPOSIT

The holidaymaker shall state, after having viewed the apartment, the number of a valid credit card (Visa, MasterCard, American Express), the security code and expiry date as a guarantee for any damage caused by him or her to the flat. The landlord or his representative will refuse entrance to the apartment if this condition is not accepted by the holidaymaker.

7) NUMBER OF PERSONS - CHANGE OF GUESTS - PETS

Only those persons whose names appear on the Registration Card and whose names are registered with the public authorities, will be allowed to take up residence in the apartment.  The number of adults and children cannot exceed the number of beds available and listed on the website, with exception of babies up to two years of age, provided that the guest have their own cot and bed linen.  Possible exceptions to this are indicated in the Price List.

Any substitution of guests is completely forbidden unless previously agreed with the landlord or your nominee.

The guest must inform Bianco Holidays if pets will be staying at the apartment, stating their species and size.  The pets will be allowed into the apartment after obtaining the relative permission from the owner.  The guest is obliged to supervise and control their pets inside the apartment as well as in the common areas of the building.

8) ORDER - CLEANING - HEATING

The apartments are clean and in perfect condition.  The cost of accommodation includes the final cleaning commissioned by the landlord or holidaymaker or the outside firm, but the holidaymakers are obliged to leave the premises by first emptying out the fridge and removing all the rubbish. Failing to do this, the landlord or the company responsible for the reception and cleaning service, whose name is indicated on the voucher, will be obliged to charge an additional expense in addition to the amount due.

Sheets and towels for the number of persons registered on the voucher are also included in the price.  Each request for additional linen will be charged at €10 per person and will be charged to the company that you have put in charge of the reception and cleaning or to the landlord.

Given the energy supply and the laws in force in Italy, the use of central heating (period of use, shutdown and temperature) is governed by laws that  vary from region to region.  Heating in Venice can be used between November and April.  Consequently, heating, the cost of which is included in the price, is considered available during this said period.

9) ADSL /WI-FI SERVICE

The use of internet services via ADSL/WI-FI system offered by the landlord is subject to the following conditions:

"It is expressly forbidden to use the Internet connection for illegal purposes and in any case any liability in relation to any misuse of this form by the sub-tenant and / or others will not be accepted."

10) EXTERNAL MAINTENANCE

If necessary, the owner or his representative reserves the right to enter the property to effect maintenance works (e.g. in the garden, pool, etc.)

11) MODIFICATIONS - CANCELLATIONS

Cancelling a reservation, even if replaced by another one, involves the payment of the following penalties:  up to 15 days before the beginning of the rental period - 25% of the total price; between 15 and 7 days before the beginning of the rental period - 50% of the total price; between 7 days and the arrival date - the full rental price.

12)  LIABILITY (RESPONSIBILITY)

Every apartment has been visited and checked by Bianco Holidays. The descriptions given are correct and written in good faith. Should any alterations be carried out by the owner without informing Bianco Holidays they cannot be held responsible for such changes. Should the guest notice that any of the appliances or equipment is not in working order, such complaints must be made known at check-in. The guest is obliged to allow the owner or his representative enough time to try and fix the problem.

If the abovementioned complaint is not made on arrival, the guest loses the right to claim any refund once they leave the apartment. The guest is only entitled to a legal cancellation. In the case of complaints made after the end of the rental period, the guest has no right to compensation.

13) COURT OF JURISDICTION

The court of jurisdiction for any dispute concerning reservations and/or rent will be the Law Courts in Venice.  The Italian laws are applicable.  Signing and submitting the Reservation Card implies that the guest is fully aware of the Bianco Holidays General Conditions and confirms full acceptance of same without exception.  If any of the conditions of this agreement were or should become invalid, or if any flaw were to become apparent, the validity of the remaining conditions shall not be altered.